Relationship Specialist III - Collections

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company''s commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT''s consumer banking segment includes a national direct bank and regional branch network. Discover more at /about.The Relationship Specialist III is responsible for resolving and managing the Customer or Vendor''s servicing and delinquency opportunities for our Equipment Finance (EF) and Small Business Solutions (SBS) business segments. * Performs day-to-day activities that ensure effective account management of collections, End of Lease and Premier servicing accounts* Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments* Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues* Establishes strong working relationships with field team to support collections efforts* Works with customers in a proactive manner to resolve discrepancies* Performs reconciliations and quality audits for accounts to maintain accuracy* Liaison with Cash Operations to research and reconcile misapplied payments or payment issues.* Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with clients or field operations* Manages End of Lease terms, documents LOI''s and negotiates buyouts and loan purchases* Facilitates the sale or renewal of assets on contracts at or beyond the initial lease term through negotiation tactics and creative alternatives to lease termination* Have a firm understanding of the terms and conditions of the lease documents for the assigned vendor programs specifically related to the customer''s end of lease options, and ability to accurately convey to customer, vendor or CIT sales repsQualifications* 2-4 years of financial services experience (bank, leasing, mortgage, or sales)* College degree preferred or equivalent work experience * Have a basic understanding of the determination of current Fair Market Value* Strong computer skills including MS Word, Excel, Access, Outlook and PowerPoint* Strong interpersonal, written, and verbal communication skills * Function well independently and in a team orientated environment* Comfortable forming strong and lasting relationships with clients over the phone* Prioritize work and quickly evaluate a situation to find the best solution for client and CITCIT is committed to Equal Employment Opportunity. It is CIT''s policy to provide equal employment opportunities to all qualified applicants without regard to their race or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, nationality, ancestry, citizenship, immigration status, age, sex (including pregnancy, lactation, childbirth or related medical conditions), actual or perceived gender, gender identity, gender expression or transgender (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, creed, marital status, family status, domestic partnership or civil union status, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information or predisposition or carrier status (including testing and characteristics), status as a victim of domestic violence, actual or perceived status as a caregiver, military status and service, protected veteran status, mental or physical disability, perceived disability, record of disability, medical condition, AIDS and HIV status, or any other protected characteristic established by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant under the law, please click here:Pay Transparency NoticeEEO Law PosterEEO Supplemental Poster

Created: 2021-11-29