Technical Support Administrator

The Technical Support Administrator is responsible for providing technical assistance and support for incoming queries and issues related to software. The Technical Support Administrator will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Additionally, the Technical Support Administrator will provide technical support to users by researching and answering questions and troubleshooting problems while maintaining workstation and LAN performance. Essential Duties Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Install, modify, and repair computer hardware and software Maintain asset database Walk customers through problem-solving processes Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems Install computer peripherals for users Follow up with customers to ensure issues have been resolved Assist the CIO with all other duties as assigned

Created: 2021-11-29