Senior Analyst Program Coordinator- Crisis Coordinator

Job DescriptionThe Crisis Services Coordinator role is essential in oversight of a robust crisis system that will be expanding into all of Pinal and Gila Counties, in addition to our footprint in Maricopa County. Crisis services are available to all individuals experiencing a behavioral health crisis, not just Mercy Care members, and supporting the most populous county in the state, as well as two more counties with rural needs, requires the ability to manage multiple tasks, track and trend significant data, and assist in improving processes to build upon the current crisis system. The new RFP effective 10/1/2022 will have a new crisis policy that includes expansion of mobile crisis services in locations such as hospitals and jails, as well as a new deliverable required by AHCCCS that will show more effectively the functioning of the behavioral health crisis system.Significant to the implementation of the ACC-RBHA RFP is the agreement upon, selection, and implementation of a statewide crisis line vendor that can be the central crisis line hub across the state of Arizona, can manage data across multiple crisis providers, manage the call center, utilize a data repository, and with data host a bed registry dashboard to provide real-time availability for beds to ensure those in crisis are able to get to the right level of care at the right time. The Crisis Services Coordinator will be instrumental in the development of this project, as well as the ongoing connection and oversight to ensure crisis services in our three counties are functioning, available, and serving all those in need.The Crisis Services Coordinator will work with current and new providers within the crisis system to ensure requirements are being met and the community is being served, including the crisis line vendor, crisis mobile teams, and crisis facilities. The second Crisis Services Coordinator position will work alongside the other Crisis Services Coordinator to manage meetings with providers, using a strategic plan for the crisis system to guide goals and track progress, as well as reviewing and presenting on data as needed.The Crisis Services Coordinator while not primarily involved with the CIT Training will still be supportive of our role in attending and helping the training as needed, both in Maricopa County and as we expand into the other two counties, which may include assisting with finding subject matter experts to present in the training, sending invites, being available in the training to help with coffee/snacks and other needs that may arise, and/or other logistics related to the class. The Crisis Services Coordinator may assist in community activities, including the Annual Standdown, National Guard Warrior Games, HOPE events, and other community events to promote the crisis system in our current region and expanded region effective 10/1. Some of these activities may include hosting a table of information and providing information to the community about Mercy Care as a plan, but most specifically about our services to support those in crisis.MeetingsUPC, RRC, CPEC, and Mind 24/7 monthly Crisis providers monthly Crisis Community Collaborative monthly JOC/JOM for crisis providersCrisis facility/LE monthly 988 Implementation Weekly Crisis Jam PIMC/EMPACT HRRACC-RBHA ImplementationCEPIMMUM reporting on mobile crisis response timesDeliverables-COE monthly/quarterly-Crisis call report- 10/1 will be AHCCCS -Crisis Deliverable for all crisis servicesThis position will focus on processes, efficiencies, data, and policies/procedures.Required QualificationsProficient in Excel and project management.5 years experience in public behavioral healthCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsKnowledge of crisis services and systemsStrong general knowledge of the Arizona public health benefits, business, clinical issues, trends and medical management, as well as medical cost management and quality improvement.EducationBA or BS in public administration, health care management, or behavioral healthBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-01