EAP Clinical Counselor

Job DescriptionFully remote position. Work anywhere in the U.S. $5k sign on bonus Hours for the Position: Friday, Sunday-Tuesday 11am-930pm ESTResponsible for provision of telephone-based consultation,counseling and informational services to members.Provides one-time lifestyle management services,leveraging the outcomes tools in support of optimal care.Member Support:- Consultation- Provides telephone triage, crisis intervention and relatedservices.- Assesses member's immediate clinical needs and utilizesappropriate clinical tools to identify and provide services.- Engages members and provides immediate support andassists with coping skills to address ongoing lifestylemanagement.- Determines appropriate intervention, action steps indealing with member's situational concerns includingmembers in crisis.Counseling:- Provides telephone counseling to individuals with avariety of presenting issues including but not limited tomental, emotional, disorders, conditions, addictions,lifestyle management and worklife concerns.- Can consist of individual, joint or family sessions - can be stand alone or on-going sessions- Provides clinical services utilizing a variety of advancedclinical assessments, therapeutic interventions and/ormodels, which supports the level of care and engagementof members and are in alignment with the member's theoryof change.- Uses appropriate and acceptable judgment, clinicaltheories, knowledge, methods, ethics, and professionaluse of self to restore or enhance social, psychosocial, orbiopsychosocial functioning of members.- Provides intensive case management and consultationfor clinical risk cases and management formational Services:- Provides information to members and providers regardingmental health, substance abuse benefits, communitytreatment resources, and related mental health programs- Assists members with linkage to resources to aid in thealleviation of stressorsTeam member support:- Collaborates with team of professionals in a way thatsupports a positive clinical outcome and continuity of carefor all members- Interacts with internal and external providers asappropriate to discuss clinical questions and concernsregarding specific cases- Provides consultation to supervisors and other accountrepresentatives in order to facilitate appropriate EAPresponse to employees with performance, attendance,safety, and fitness for duty, critical incidents and otherwork-related problemsCompliance with Policies and Regulatory Standards:- Protects the confidentiality of member information andadheres to enterprise, EAP policies regardingconfidentiality.- Maintains accurate and complete documentation ofrequired information that meets risk management andregulatory requirements.- Maintains current licensure in good standing, seekprofessional development and meet all licensurerequirementsRequired Qualifications-1+ year of crisis intervention (suicide, detox, substance abuse, domestic violence) skills required-Licensure: Valid independent professional licensure topractice per state regulations in one or more isrequired: LCPC, LISW, LPC, LMFT, LCSW, LMHC or Clinical PsychologistCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications1+ years of EAP, Behavioral Health or Social Servicesexperience is preferred-Call Center experience preferred-Familiarity with brief therapy models and MotivationalInterviewing preferred-Experience working with diverse populations preferredEducationMaster's degree in behavioral health related fieldBusiness OverviewAt Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-01