Account Manager (work from home)

Job Description1) The HP Account Manager is a client facing role working directly with key client contacts.2) The HP Account Manager is an integral part of the overall Account services team that owns the client relationship, delivering client satisfaction.3) The HP Account Manager will demonstrate a high level of accountability through the execution of timely, accurate, and reliable interaction with the client, demonstrating a professional manner at all times. Interactions include but are not limited to; email, client calls, video conference and in person meetings etc.4) The HP Account Manger must be able to drive results through others, holding internal partners accountable to deliver on client requests, solutions and, resolving issues.5) The HP Account Manager, after initial training and shadowing period, will continuously learn more about how CVSH operates, through additional formal, informal and self-learning opportunities.6) The HP Account Manager will continuously learn more about the unique aspects of other HP market segments (Medicare, Medicaid, Exchange, and/or Commercial) through additional formal, informal and self-learning opportunities.1. Monitoring all stages of client work activity that is received to ensure proper expectations are setand activity is proceeding as intended. Organizing and confirming timelines and prompt executionare in place by holding internal business partners accountable to deliver on client commitments.Responsible for quickly escalating issues within the organization prior to client escalation or whenclient commitments are at risk. Ensuring all client issues are being entered and tracked in client management tools, monitoring them throughout their lifecycle.Engages and drives internal partners to ensure client operational requests are completed timely and accurately by the commitment date.Creates and leads all operational logs and calls, including follow up and resolution plans for each item identified. Accountable for timelines and tracking actions between internal and external stakeholders. Serve as operation point of contact for client.Accountable for Health Plan Account Management specific performance guarantees.Consulting with clients along with internal partners on how CVSH can deliver a request in an operationally efficient manner. Providing research, project management and PBM knowledge.Required QualificationsKNOWLEDGE OF: Microsoft applications (Excel, PowerPoint, Word, Outlook, Teams)SKILL IN: Excellent written and verbal communication skills both virtually and in person Continuous learning in order to successfully demonstrate PBM knowledge to the client and internal partnersABILITY TO: Ability to work on multiple projects, prioritize, and resolve complex problems Ability to work variable hours to support a client's needs Effectively work independently with minimal daily supervision Quickly learn CVSH systems Travel up to 25% of the time. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the CompanyCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsAny customer management experience.EducationBachelor's degree or equivalent experience required.Business OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-09-06