Medicare Broker Manager (Western North Carolina)

Job DescriptionMidSouth- NC- Accountable for driving and achieving company defined distribution channel sales goals and objectives. Responsible for the execution of market strategy impacting the recruitment, onboarding, engagement, production, and compliance adherence of assigned independent agent base.Responsible for meeting established health plan broker sales goal through management of assigned block of agents. Prospects for and recruits new agents through collaboration with National and Direct agency relationships or through agent marketing activities targeted direct to the agents. Assures appropriate market coverage through management and agent recruiting activities. Responsible for identifying and developing local preferred agents to support the attainment of health plan goals. Responsible for onboarding new agents by supporting their navigation of contracting, certification, and training requirement. Provides leadership for all broker training, recertification, and testing through face-to-face, individual, and group meetings and web-based resources. Administers broker testing and recertification. Proactively develops agent activation. Strategy should utilize the deployment of various tactics such as face-to-face, telephonic, and written communication methods and information management. Responsible for ongoing individual agent management. Responsibilities include the establishment of production goals and compliance thresholds, along with the communication methods and ongoing enforcement of these established expectations with each assigned agent. Key role is to prioritize broker relationships according to their ability to meet or exceed expectations. Makes recommendations to management on agents plan preferred designation and contract level status. Responsible for ensuring agent adherence to all CMS and Aetna guidelines. Monitors compliance with state, federal, and health plan regulatory requirements. Maintains all files associated with broker contracting, including broker agreements. Reports all implementations and corrections to health plan management. Coordinates response to broker-related complaints. Investigates documents and retrains brokers as necessary. Recommends termination of broker relationship with company as appropriate. Coordinates with the appropriate customer service and health plan resources to support broker activities. Verifies and validates broker commission payments. Ensures broker commission payments are submitted for payment. Resolves issues and inquiries related to commissions from health plan and brokers.Required Qualifications-Life & Health License - State of NC and other certification to be deemed ready to sell for Aetna products as per job requirements on an annual basis- 2-3 Years Medicare Advantage sales experience- Must be able to lift 35 pounds- Must be able to travel 50-70% of the timeCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications-Medicare Advantage field experience working with brokers/agents Microsoft Office Suite Sales Force experience Tableau experience Pivot Chart experience Excellent presentation skillsEducationBachelor's degree is a plus but not required.Active Health License in NCBusiness OverviewAt Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-10-04