Service Advocate- FULLY REMOTE $1,000 Sign-on

Job DescriptionWe are currently recruiting top talent for our Outbound Service Advocate role in our Medicare Stars Member Advocacy Center. Aetna Medicare's Member Advocacy Center outreaches to our members to provide innovative, proactive and compassionate solutions that exceed our member's expectations. In this role, you will make proactive outbound phone calls to Medicare members to answer unasked questions and resolve issues. Our service advocates have a high degree of empathy and patience. This position also requires performing a review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible and educating the member on their plan of benefits based on the outbound campaign. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people.We encourage bilingual applicants to apply.A Medicare Member Advocate will: Educates plan benefits, answers questions, and resolves issues based on outreach campaign calls. Documents and tracks contacts with members. Educates members on our self-service options Follows campaign guidelines for exceptional service Exceeds member expectations Ensures that every caller is treated with respect, kindness and all questions are thoroughly answered Respond to inquiries from our Medicare Advantage members Conducts targeted outbound calls to diminish service disruption and educate members on new plans Takes ownership and follows through on commitments Create lasting relationships with our members Work in a team environment to create world class service Ability to navigate multiple systems Acts as an advocate for our membersRequired QualificationsRequired Ability to creatively solve members' problems and have desire to help and advocate for them Problem solving with demonstrated ownership qualities Demonstrated empathy, compassion and listening skills Window based application knowledgeCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsPreferred: Proven leadership skills Demonstrate ability to de-escalate situations Effective communication and documentation skills Ability to quickly learn new skills and apply them Demonstrated skills to multitask and problem solve.EducationHigh School Diploma or GEDBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04