Executive Director of DC Operations

Job DescriptionThe Executive Director of DC Operations is responsible for the overall performance of the Chemung distribution center. This role will own the strategy to create and maintain a first-class employee experience with a focus on talent development, employee engagement, staffing and retention, and learning and training. This role will also create and lead the facility strategy around operational activities to achieve profit and expense goals, provide the highest possible service to the market customer base, ensure compliance with policies and government regulations, and provide a work-environment conducive to superior productivity, safety, and quality. The role will have direct reporting responsibility for exempt colleagues and will oversee both the front and pharmacy operations within the distribution center.Strategic Planning Develop and execute a comprehensive short and long-term strategy for the assigned DC(s), up to 1,000 colleagues, leveraging goals and initiatives from the enterprise and overall supply chain BU to balance an enterprise mindset and local strengths and opportunities. Assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion. Leverage thought partners (HRBP, corporate partners, peers, team, etc.) as needed to create and revisit the strategy. Navigate ambiguity and change to achieve goals despite potential obstacles. Optimize facility product flow and building capacity, partnering with resources as needed to drive current and future state. Participate in meetings/calls with corporate partners to support the DC network and supply chain strategies. Contribute across boundaries to ensure the network can achieve strategic goals. Champion innovation by bringing ideas to own DC and the broader organization in an agile way, while balancing growth potential against financial risk and incremental cost to the organization.The Colleague Experience Ensure appropriate floor presence, engaging with colleagues and front-line leaders to stay abreast of feedback and concerns, while validating execution of critical action items. Ensure strong communication channels throughout all levels of leadership and colleagues within the DC, inclusive of consistent follow-up with action items and feedback. Partner with HRBP to drive a colleague engagement strategy for the total DC. Provide creative flexibility for leadership team to drive engagement within their own teams, leveraging survey data to create action items. Create an "always on" engagement mindset within team continually asking how we are acting on colleague feedback throughout the year. Take ownership for talent management processes to grow, develop, and retain talent. Ensure a best-in-class training experience for all DC colleagues, providing the opportunity for colleagues to be successful. Partner with training and HR resources to enhance training and talent outcomes. Hold self and team accountable to develop a continuous improvement mindset, looking for opportunities to enhance employee experience metrics such as annual engagement scores, retention, turnover, overtime, and more. Set targets for improvement and ensure an ownership mindset at all levels of the team. Drive an inclusive culture at all levels of the DC. Operational Execution Oversight and accountability for pharmacy operation within DC(s). Ensure full compliance with all DEA and board of pharmacy requirements in applicable states. Full P&L responsibility for DC of oversight. Ensure timely, secure, accurate deliveries of DC products/services through optimum deployment of courier/delivery resources within expense/profit target parameters in all market and labor conditions. Coordinate with suppliers and vendors to negotiate contracts and conditions, optimize production operations, optimize shipment operations, and resolve distribution delays while remaining in the expense target parameters. Partner with HR support resources to achieve staffing targets through creative recruiting methods such as job fairs, external advertising, temporary staffing agencies, cross-training, etc. Minimize overtime for colleagues. Create & maintain strong relationships with field store partner, corporate partners, asset protection, and transportation to bridge service gaps and resolve concerns. Achieve productivity and quality metrics, partnering closely with team and industrial engineering to drive continuous improvement. Ensures compliance with all government regulations and statutes in the areas of DEA, employment, wage & hour, and EEO/AA, and more.Talent Development Develop the capabilities of direct reports to take on progressively higher levels of responsibility. Partner with HRBP to develop a comprehensive talent strategy for the DC. Develop robust, diverse talent pools and succession plans. Promote a high-performance culture by clearly setting goals and expectations. Develop external and internal networks that support a pipeline of talent for the DC. Act as a coach and mentor for team to develop and support IDPs for high potential talent. Hold DC leadership team accountable for developing the capabilities of their teams and creating IDPs for high potential talent. Leverage existing enterprise tools such as talent profiles and enterprise development programs to develop talent. Drive usage of existing tools with teams. Continuous Improvement & Change Management Continuously look for opportunities both in own DC and the network to drive efficiency and the colleague experience. Make recommendations to VP, as appropriate. Fully embrace organizational improvement initiatives, acting as a change agent with one's own team and peers. Leverage a results-oriented mindset, using metrics to monitor improvements. Coach and empower the team to drive change within their areas. Provide constructive and positive feedback on new initiatives to appropriate teams. Look for ways to break through implementation barriers rather than be impeded by them. Drive change agility in self, team, and network. Partner with HRBP to create a change management strategy for impactful initiatives, focused on the colleague and supervisor impacts of a change.Required Qualifications8+ years leadership experience in a distribution, warehouse, retail, or manufacturing environment5+ years leading exempt level direct reportsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Experience leading a site or location with 300 or more non-exempt employees. Proven ability to drive culture and results. Experience developing talent at multiple levels. Regular and reliable attendance. Experience with Microsoft Word, Excel, Access, PowerPoint, and other distribution center reporting tools. Ability to think and act strategically. Experience managing federal and state laws to ensure compliance in the operation. Frequent standing, walking, and climbing stairs. Excellent written and verbal communication skills. Excellent time management. Able to drive significant, strategic projects to completion independently. Ability to partner with all levels of management in a cross-functional team environment.EducationBachelor's degree or equivalent experience required.Master's degree preferred.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15