EAP Clinical Counselor

Job DescriptionQualifying candidates may be eligible for a sign on bonus of up to $5,000Schedule: Sun-Thurs 11:30am-8:00pm ESTFully Remote role anywhere in the U.S. Position Summary:- Responsible for provision of telephone-based consultation, counseling and informational services to members. - Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal careMember Support: - Consultation - Provides telephone triage, crisis intervention and related services. - Assesses member's immediate clinical needs and utilizes appropriate clinical tools to identify and provide services. - Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management. - Determines appropriate intervention, action steps in dealing with member's situational concerns including members in crisis. Counseling: - Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns. - Can consist of individual, joint or family sessions- Can be stand alone or on-going sessions - Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the member's theory of change. - Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members. - Provides intensive case management and consultation for clinical risk cases and management referrals. Informational Services: - Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs - Assists members with linkage to resources to aid in the alleviation of stressors Team member support: - Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members - Interacts with internal and external providers as appropriate to discuss clinical questions and concerns regarding specific cases - Provides consultation to supervisors and other account representatives in order to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work related problems Compliance with Policies and Regulatory Standards: - Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality. - Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. - Maintain current independent clinical licensure in good standing, meet all licensure requirements within state guidelines and seek professional development-Must hold current Independent professional licensure to practice pre state regulations in one or more: LMFT, LCSW, LMHC or LPC -Must be independently licensed in the state where they reside.-Some holiday work required. Additional compensation provided for holiday work.Required Qualifications- 1+ year of crisis intervention skills required- Licensure: Valid independent professional licensure to practice per state regulations in one or more is required: LPC, LMFT, LCSW, LMHC or Clinical Psychologist - Current valid professional licensure to practice per state regulations-Must be independently licensed in the state where they reside.-Master's degree in counseling professionCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- 1+ years of EAP, Behavioral Health or Social Services experience is preferred- Call Center experience preferredEducationMaster's degree in counseling professionBusiness OverviewAt Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-15