Sr AnalystAccount Mgt

Job DescriptionTelework position, can be located anywhere in the US. This position is responsible for member-facing outreach to support Medicare part D stars initiatives. Clinical aspects of the role potentially include identifying medications in a drug class, being able to adapt processes based on new information, calling MD offices to discuss medication therapy, or investigate/troubleshoot issues with pharmacy claims. Required proficiency in Microsoft Excel, Teams and Sharepoint. Responsibilities of this position include: Execute clinical pharmacy programs Coordinate strategies for increasing adherence Utilize motivational interviewing and health coaching to impact member behavior Ensure effective collaboration with internal and external matrix partners to support clinical programs Work collaboratively with leadership and management to strengthenbusiness and operational processes Other duties as requiredThis position does involve travel up to 10%Required Qualifications 1+ years of experience with Medicare Stars, managed care or population health 2+ years of customer or patient-facing experience Enhanced knowledge of pharmacy and claims processing Excellent organizational and analytical skills Superior communication skills with patients and clinicians Ability to prioritize daily to monthly deliverables Computer Skills: Proficient in Microsoft Excel, Microsoft Teams, and SharepointCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Certified Pharmacy Technician (CPhT), Technician Trainee license, Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), or equivalent clinical training Knowledge of formulary designs, prescription benefit trends Bilingual in English and SpanishEducationCertified Pharmacy Technician (CPhT), Technician Trainee license, Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), or equivalent clinical trainingBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15