EAP Clinical Counselor

Job DescriptionSign on bonus up to $5,000 for eligible candidates.Fully remote role anywhere in the U.S.Schedule: Tuesday - Saturday 12:00pm-8:30pm EST Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care.Member Support:- Provide telephone triage, crisis intervention and related services- Assess member's immediate clinical needs and utilize appropriate clinical tools to provide services- Engage members and provide immediate support and assist with coping skills to address ongoing lifestyle managementCounseling:- Provide telephone counseling to individuals presenting with issues including but not limited to mental and emotional disorders, addictions, lifestyle management, and worklife concerns- Provide clinical services utilizing a variety of sophisticated clinical assessments, therapeutic interventions and/or models, to support the level of care and engagement of members- Use appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or improve social, psychosocial, or bio-psychosocial functioning of members- Provide intensive case management and consultation for clinical risk cases and management referralsInformational Services:- Provide information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs- Assist members with linkage to resources to aid in the alleviation of stressorsTeam member support:- Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members- Interact with providers as appropriate to discuss clinical questions and concerns regarding specific cases- Provide consultation to supervisors and other account representatives to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for dutyCompliance with Policies and Regulatory Standards:- Protect the confidentiality of member information and adhere to enterprise, EAP policies regarding confidentiality- Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements- Maintain current licensure in good standing, seek professional development and meet all licensure requirementsRequired Qualifications- 1+ year of crisis intervention skills-License: Current valid, unrestricted independent professional licensure to practice per state regulations in one or more is required: LPC, LMFT, LCSW, LISW, LCMHC, LCPC, LMHC or Clinical Psychologist-Master's degree in counseling profession requiredCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- 1+ years of EAP, Behavioral Health or Social Services experience- Call Center experienceEducationMaster's degree in counseling profession requiredBusiness OverviewAt Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-15