EAP Worklife Analyst

Job DescriptionHiring candidates anywhere in the US and will be hired as permanent work from home employees Shift hours: Monday-Friday 11am-7:30pm EST - The WorkLife Consultant (WLC) is part of the WorkLife Team and provides consultation, assessment and resource referrals to a variety of customers for a variety of needs including child care, elder/adult care, and basic/everyday needs. - The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. - The most frequent requests received are for child care/children with special needs, elder/adult care, basic/everyday needs, and mental health. - Due to expanded business, elder care is the top requested need. - The WLC assesses needs, proposes options and researches/screens potential community service providers to meet the assessed needs. - Provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations. - Appropriately documents member interactions and research/case fulfillment in the system. - Works in a call center environment and completes outbound phone calls and research in between taking calls from the inbound queue. Not all calls will be research/referral oriented. Some calls may be more administrative or customer service oriented. - Additional responsibilities assigned based on business need.Required Qualifications- 1+ years of experience in social work, social or health & human services (ex. clinical, psychiatric, medical setting, case management or discharge planning), community health education or related field is required. - Experience with doing assessments and locating/referring to community resources is required.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Call center experience preferred - Experience/knowledge of Elder Care needs and resources - Spanish speaking- Excellent computer and communication skills. - Ability to work in a fast paced, team-oriented telephonic call center environment. - Cultural awareness and sensitivity, comfortable working with diverse populations.- Bachelors degree in social services/social work preferredEducation- Bachelors degree requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15