Workflow Process - Senior Analyst

Job DescriptionThe Process Improvement Senior Analyst is responsible for designing continuous improvement plans to improve Member Communications Operations processes and drive efficiency. This resource will also manage the early stages of new and special projects to integrate them into standard process flows. This position is expected to: Execute and manage Process Improvement and Lean projects utilizing experience with Six Sigma methodology Maintain, analyze, and report metrics of continuous improvement projects Develop and document process standards and best practices Provide guidance and leadership when managing process changes Manage the integration of new and special projects (new communications products, etc.) into standard business processes Become a Subject Matter Expert in CVS Caremark's Member Communications Operations processes Coach others on how to apply continuous improvement methodologies Promote a culture of continuous improvement and efficiency Lead efforts across Member Engagement teams to pilot new and special projectsMaintain clear and constant communication with multiple areas of the business Other various work assignments as neededRequired QualificationsMinimum of 3 years of experience utilizing Six Sigma designing continuous improvement plans, workflows and processes. Must have Marketing operations, PBM, or other health care experience. Strong analytical skills Superb process development and management skills Knowledge of and experience with marketing workflow tools such as Aprimo. Established track record with making cross-functional decisions impacting business processes and results. Ability to communicate with and manage expectations of people in a cross-functional environment. Strong time management skills and multitasking abilities. Exceptional oral and written communication skills. Positive, team-oriented attitude and approach to getting work completed. Reliable, resourceful, flexible when necessary, and known for a sense of initiative. Knowledge of and experience with Microsoft Outlook, Word, Visio, Minitab, Excel, PowerPoint, and SharepointCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Organizational skills- Strong Communication skills (both written and verbal)- Problem Solving abilities / "Out of the Box Thinking" - Proven ability to manage large, cross functional teams- Ability to adapt to an ever-changing environment- Knowledge of workflow tools - General understanding of PBM OperationsEducationBachelors degree preferred in a field of operationsBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2026-03-07