Customer Service Coordinator

Job DescriptionAs a Customer Service Coordinator, you play an integral role in delivering effective solutions for our patients. You will provide support to our Specialty Infusion members which includes taking payments and resolving inquiries. In this role, you will answer questions regarding charges, insurance, and billing; monitor the review of patient liabilities for payment status and provide excellent customer service. To be successful in this role you must work independently, maintain availability to answer inbound phone calls while managing multiple tasks, prioritizing issues as they arise and have experience working with Excel, Outlook, and Word.We offer instructor led training programs to set you up for success, in addition to a comprehensive benefits package that begins the first of the month after your start date and includes medical, dental and vision insurance as well as supplemental benefits, retail discounts and paid time off. Candidates must be able to work 6:30am - 3:30pm Arizona time (8:30am - 5:00pm CST).Required Qualifications- 1+ years of experience in customer service, billing/collections, or call center environment; beginner level experience working in Excel, Outlook, and Word.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Knowledge of healthcare billing, collections practices, and/or infusion services.Education- Verifiable High School Diploma or GED is required.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-09-06