Sr Manager Implementations

Job DescriptionAs the Senior Manager for Client Implementations, you will lead and manage client implementation activities and staff across locations in support of the designated lines of business (LOB) clients of CVS Caremark. Specifically, you will be leading the implementation activity in support of new client business to CVS Caremark. In addition, you will manage projects related to process improvement, SOPs, training, and the maintenance & development of implementation tools and staff as assigned. Contractual compliance, organizational risk identification/mitigation, escalated issue resolution, and sales support are required. You will work independently in a self-directed team environment and work cross-functionally between interrelated departments linking departmental objectives to corporate objectives. Additional responsibilities include: - Mitigating client/member risks and internal risks through comprehensive understanding of the organization and any impacts of project components. - Mitigating compliance and regulatory risks associated with the implementation. - Partnering with sales, marketing, benefits, and other functional areas to facilitate operational procedures and implementation processes for client setup. - Leading a team of Implementation Managers (IMs) and providing expert support through the implementation process of gathering client requirements, clarifying client intent, translating client requirements for entry into CVS operating systems, and defining reporting and communication needs. - Managing, forecasting, and communicating resource capacity planning and client pipeline assignments, while ensuring quality and service standards are met, including contractual deliverables and overall client satisfaction. The successful Client Implementations Senior Manager fosters a culture of teamwork, leadership, and integrity for their staff and colleagues. Your accountability for the new hire onboarding and training of your staff should result in a superior performing team and providing development opportunities for the individual staff. This position affords you the opportunity to gain visibility to senior leadership through updates on strategic initiatives and projects. The contributions you will make as a Client Implementations Senior Manager will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.Join the company helping people on their path to better health Our organization offers a competitive benefit package including vacation and holiday paid time off, health/dental/vision insurance, work/life balance, employee discounted stock purchase program, 401K, tuition reimbursement, and employee discounts at all CVS stores.Required Qualifications 5+ years of client relationship management experience, with proven client implementation and project management experience, within a healthcare/PBM, account services, customer service, non-IT client implementations, or related industry. Must have the ability and flexibility to travel 25%-40%.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Implementation experience in commercial new business Prior leadership experience is strongly preferred. Certification in Project Management. Matrix management experience.EducationBachelor's degree required; equivalent work experience may substitute.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04