Sr Analyst Quality

Job DescriptionAccountable for review and/or handling of quality audits. Uses analytical and statistical techniques and tools to evaluate and model business processes. Influences enhancements to business processes and systeminfrastructure to improve quality data. Utilizes quality assurance methodologies to review aspects of the organization.Required QualificationsPerforms audits including, but not limited to quality management andprocedural documentation, in accordance with company policies.Conducts contractually required customer audits.Obtains required data from the appropriate source (financial, systems,billing, etc.). Conducts audit and analysis; provides evaluation offindings. Develops and delivers recommendations or findings in areport format suitable to the audience.Has subject matter knowledge in functional areas of responsibility,providing recommendations for the development of creative solutionsfor new audit tools, products, processes and non"standardrequirements. This includes developing a cost benefit analysis and/orjustifying business rationale, as well as partnering with other businessareas in the development of the above. ()Performs audits including, but not limited to quality management andprocedural documentation, next layer internal audits , in accordancewith company policies. Conducts contractually required customeraudits.Uses analytical and statistical techniques and tools to evaluate andmodel business processes. ()Influences changes/enhancements to business processes, trainingmaterials, policies, and system infrastructure to improve information.()Determines and communicates impacts on business processes, systemsand products from legislative, regulatory and compliance changes inarea of responsibility.Develops solutions that meet the business requirements whileminimizing business and financial risks. ()Evaluates measurement results and explain the implications. ()Examines customer feedback and other measures of quality. ()Coordinates the development of training. May deliver advancedtraining and may provide guidance or expertise to quality staff andindividuals from the Training unit.Creates communication strategies and presentations for both internaland external customers to educate and address continuous qualityimprovement initiatives ()May support sales and marketing in their efforts to acquire and retaincustomers [e.g., responding to RFP's (Request for Proposal), qualitypresentations, request for measurement information] ()Uses analytical and statistical techniques and tools to evaluate andmodel business processes ()Translates complex data into constructive data and information andmakes recommendations ()Works with management to assure follow"up re"evaluation activitiesoccur when deficiencies are identified. Recommends corrective actionwhen appropriate. May conduct re"assessment analysis.Maintains all appropriate documentation.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications3 - 5 years of work experience in the audit environment that reflectsa proven track record or proficiency in the competencies notedEducationHigh school diploma or equivalent.Bachelor's degree preferredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04