Account Manager

Job DescriptionCommunicates with customer benefits staff and packages messages to effectively engage the client and demonstrate the Aetna value proposition. Executes tactical components of the account team's business plan for each customer Consistently monitors product lines and services to ensure customer needs are met. Seeks to optimize customer interaction and provides recommendations based on customer needs Collaborates cross-functionally to identify, implement and monitor the customer's service efficiencies, including performance guarantees Follows through on outstanding issues, by collaborating with other functional areas, including claims and customer service areas, to resolution Collaborates with team members on case installation to manage the integration of client's and Aetna's internal organizations, ensuring a smooth installation Manage the communication and notification of process or network changes and articulate the specific impact for assigned customers Supports the implementation and utilization of service efficiencies including auto-adjudication, Aetna Voice Advantage and Navigator Supports the customer's overall profitability objectives and helps with the financial management objectivesRequired QualificationsStrong communication and organizational skills to manage an assigned book of business. Ability to seek out cross sell opportunities for assigned customer. Strong collaboration and presentation skills. Ability to manage and communicate within the enterprise with strong problem solving skills.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsStrong communication and organizational skills to manage an assigned book of business. Ability to seek out cross sell opportunities for assigned customer. Strong collaboration and presentation skills. Ability to manage and communicate within the enterprise with strong problem solving skills.EducationBachelors degree or equivalent experience Thorough understanding of financial concepts. Prior account management experienceBusiness OverviewAt Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-01