Manager, Network Engineer

Job DescriptionAs a Tier 2 Support Analyst, you will be responsible for supporting the Microsoft Endpoint Configuration Manager environment including deployment, patch management and system maintenance. The Tier 2 Support Analyst is essential to ensuring that both small and large scale application deployments happen efficiently. The Tier 2 MECM Support Analyst is responsible for planning, scheduling and monitoring large scale extended deployments, maintenance of the MECM infrastructure and monthly patching activities. This role will also be responsible for assisting with the implementation of CVSH's InTune and Co Management strategy. Additional responsibilities of the Tier 2 Support Analyst include: - Monthly and emergency end point patching, including the OS and select third party applications. - Involvement in extended projects over the course of several months. - Day to day maintenance of the MECM environment - Troubleshooting and resolution of tier 2 MECM endpoint issues. - Creation and maintenance of MECM baselines.- On call rotation will be mandatory.- Creation and implementation of automation to help with overall day to day tasksRequired Qualifications3+ years experience with Windows 10 workstations.COVID RequirementsCVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.Preferred Qualifications"’ Experience working with SQL Databases -- Experience with Third Party Patching using SCUP"’ Experience with MAC OS- Experience with JAMF for MAC management."’ Strong organizational and time management skills "’ Excellent oral and written communication skills. "’ Demonstrated project management experience including large scale and enterprise wide deployments "’ Excellent interpersonal skills, including teamwork and negotiation"’ 1+ years of tier 2 support "’ 1+ years experience with SCUP "’ 1+ years experience with MECM"’ 1+ years experience with Configuration "’ 1+ years experience with Patching "’ 1+ years experience with Automation Developing "’ 1+ years experience with Scripting- Must be okay with mandatory on call rotationEducationBachelors degree or equivalent experience.Business OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-10-04