Director of Experience Design - Healthcare (REMOTE)

Job DescriptionCVS Health, a Fortune 4 company is hiring a dynamic leader to join our Digital Experience Design team. We are creating innovative digital solutions that will make healthcare more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers' lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a healthcare company can be. This position calls for an inspiring, culture-champion who will bring a design thinking approach to lead the Experience Design and Strategy of our digital Healthcare insurance experience, including digital products for Aetna Health on Web and App. Building a high performing team by selecting the best talent with a range of diverse backgrounds and experiences and giving team members responsibility and accountability, stepping back and allowing them to do their work Reallocating people and resources appropriately to deliver on priorities under tight deadlines; responsible for managing a large team of web and mobile UX employees and contractors Ensuring UX team meets agreed upon milestones, mitigating risk and maximizing process efficiency Identifying, mentoring, and developing UX talent to empower the team to stay informed of changes in the industry, constantly learn and grow as designers Strategy Creates plans that align the people, culture, communications and processes needed to take action and make decisions Identifies potential risks and subsequent mitigation strategies when developing plans Keep focused on long-term, strategic goals while executing against short-term objectivesDesign Provide UX thought-leadership with a focus on converting strong conceptual thinking to impactful experiences Work with peers and partners to contribute concepts to product strategy, develop user journeys, and influence decision-making as it relates to defining impactful experiences Ensure that designs and interactions are accurately developed in final product for optimal effect and support of user goals Embody best-in-class UX thinking, unending curiosity and creative energy to achieve great outcomes and superior omnichannel experiences Gain insights into customer behavior and digital properties' analytics to help drive product enhancementsRequired Qualifications∙ 10+ years of experience in UX design or service design∙ 5+ years of experience (expertise) in responsive web design and mobile UX∙ Experience partnering with multiple groups (Development, Product Management, Research, etc.) to define and execute on a product development roadmap across multiple projects∙ Deep knowledge of full user experience design process and ability to contribute at any level.∙ Ability to dive into projects at any level of definition with drive and find clarity if needed∙ Demonstrated experience leveraging user research effectively∙ Strong portfolio of work including examples of web, app and service designs/experiences∙ Ability to conceptualize, design, and deliver experiences.∙ Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other stakeholders.∙ Ability to collaborate with designers, strategists, managers, and technologists∙ Ability to present to senior stakeholders and build support for UX work initiatives ∙ Knowledge of user-centered design philosophy and process∙ Hands on experience with communication, wire framing and prototyping toolsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsDigital product design experience, Experience leading cross-discipline design teams, Experience in hiring and growing a team, Knowledge of Figma, Sketch and InVision, Knowledge and/or experience working within and/or establishing Design SystemsEducationBachelor's degree in Graphic Design, Information Design, Interaction Design, Product Design, Human Factors or similar degreeBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04