Lead Patient Care Coordinator

Job DescriptionCoram/CVS Health is looking for a high-energy customer service professional to join our Coram team as a Sr. Rep Benefit and Billing Specialist This rewarding opportunity allows you to work closely with multiple teams and insurance providers to verify coverage and billing criteria for in-home IV therapy for Coram's patients. We believe that Benefit and Billing Specialis are a key part of creating a positive experience for our patients. In this dynamic and fast-paced role, you will be responsible for verifying benefit and billing coverage criteria, training new team members, and drive team performance metrics. You will be responsible for the integrity and quality of the team performance.This is a full-time benefited position and is NOT through an agency. Typical hours for this role are Monday to Friday between 8:30am-5:00pm. With some overtime based on business need. As a Sr. Benefit and Billing Specialist you will... Maintain the integrity of patient benefit verifications Drive team engagement and department KPIs Research to obtain any missing, new, or revised data Work closely across departments Work assigned projects Manage a shared mailbox Daily communication with reps to provide training and assistance Daily/Weekly/Monthly reporting as designated by SupervisorWith Coram/CVS Health, you'll have an exciting opportunity to utilize your healthcare and customer service experience with a team who are passionate about making a difference in patient's lives. You can have an impact by providing the best care, education, and support to our patients, improving their overall quality of life Coram/CVS Health is a Fortune 5 company and national leader in the home infusion and enteral nutrition fields. The word "Coram" derives from the Latin word "cor," meaning "heart"... and our dedication to our customers is truly from the heart.Required Qualifications Minimum 1 year experience working in a customer service or call center environment. Minimum 1 year of Coram experience Data entry experience. Experience working in Microsoft Office, specifically Excel, Outlook and Word.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsAbility to navigate the Payer Grid and ACIS systems Experience with medical terminology. Ability to work in a team environment. Ability to work with a sense of urgency. Strong attention to detail.EducationVerifiable High School Diploma or GED is required.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15