Enterprise Customer Experience Internship - Measurement

Job DescriptionThis program is a 10-week full-time opportunity that starts on June 6th, 2022 and will end on August 12, 2022.Location: This will be a work-from-home positionThe CX Measurement Intern supports the Customer Experience measurement program with data analysis, reporting, and scorecards. In addition, this role will assist with the Enterprise intuitive to transition all CX measurement programs to a single platform (Medallia). Primary Responsibilities:1. 1. Support CX projects; this includes analysis, reporting, and presentation building2. 2. Utilize CX Platform to conduct ad hoc data pulls and perform Text Analytics to identify customer pain points and areas of delight3. 3. Support CX Program, including (but not limited to): populating scorecards, conducting survey testing for new CX programs, and data validationThe typical salary range for this role is $35,400 to $45,800.Required Qualifications- Meet education requirements- Knowledge of MS Office ProgramsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Ability to manage small-scale projectsEducation Be currently pursuing a Bachelor's degree Have an anticipated graduation date between September 2022 and August 2023 Have a major(s)/concentration in Social Science (Sociology, Psychlogy), Business, Marketing, or other related majorBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15