Store Colleague Experience Manager

Job DescriptionJob Description The Manager of Store Colleague Experience is accountable for defining how the advancing core businesses values and improving technology operations will impact the overall retail store experience. By collaborating with business stakeholders and technical teams, the Manager will assist the Store Colleague Experience Senior Manager or independently lead the initiative of implementing the ideal store experience for all in-store colleague and consumer facing initiatives. This position acts as an advocate for the end user calling for a collaborative spirit with the ability to strategize and supervise the creative and innovative solutions. Responsibilities Combine a deep innate passion for solving big customer problems, with an innovative and expansive mindset, and a strong focus on building and scaling new approaches and ways of operating Strategically scheme, organize, facilitate, and coordinate technology driven initiatives Ability to keep the pulse on in-store technology successes or identify key areas of opportunities Be a key leader and champion of the Net Promotor Score and interpreting the results while working with the appropriate teams to advance the user experience Develop strong partnership with Business Colleague Experience team and IT counterparts to gather "Colleague Insights" and help drive colleague satisfaction Create measurable metrics on systematic or technological enhancements Analysis key data points and make correlations of technology achievements to colleague satisfaction Collaborate with user researchers and designers (vendor and/or internal) through discovery, incubation of new concepts to pre-seed pitch stage and product implementation (user research, concept design/testing, business design and execution) Assist leading executive/senior stakeholder engagement, communications and buy-in for our discovery process and new business/solution concepts Responsible for meeting budgetary goals and objectives, operational plans, and performance requirements. Look for opportunities to translate top-class user experience into ROIRequired Qualifications 5+ years of a Retail Store ExperienceCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsN/AEducation Bachelor's degree or equivalent work experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04