Learning Program Owner

Job DescriptionCVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to educate our company's highest volume roles. The Learning Program Owner will be responsible for the design, evaluation, and continuous improvement of the learning curriculum as a critical connection between quality member experiences and successful business outcomes. This person is a critical team member within the CVS Health Enterprise, Learning, Development and Performance Center of Excellence (ELD&P) within the Human Resources department and reports to the Manager of Learning Program Strategy and Design. The ideal candidate has a relentless passion for developing a best in class continuum for improving business outcomes while delivering effective learner-centric solutions. They are an out of the box thinker with a growth mindset. Basic business acumen and ability to manuever and scale to a changing environment is necessary for success. This person actively seeks out innovative learning solutions that will deliver an engaging, measurable, and effective learning experience for colleagues supporting our Customer Care colleagues. The Training Program Owner: Analyzes business opportunities to identify when training is a solution Ensures the correct training program design for maximum business impact and performance results Evaluates program effectiveness and learner performance using key performance indicators Aligns as a key, strategic partner with business and HR stakeholders up to Senior Leader levels Partners with others to deliver curriculum assets Delivers train-the-trainer sessions Tracks project plan, data and requirements using production toolsKey competencies include: Expert ability to communicate with and influence others Excellent verbal and written communication skills Experience connecting key performance indicators (KPIs) to a continuous learning strategy Knowledge of adult learning principles and design strategies Experience designing effective program evaluation strategies to the L3 and L4 levels Ability to synthesize Key Performance Data and develop data stories linked to L3 and L4 evalution Ability to breakdown complex processes into scalable and digestible chunks for learners working in a remote environment Strong sense to identify priorities, potential tradeoffs, and execution variables specific the business landcape Comfort operating and collaborating in a remote work environment Strong project leadership skills Strong collaborator with active listening skillsRequired QualificationsMinimum 3 years in designing learning curriculumsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsExamples of work demonstrating curriculum design and evaluation skills Prior experience designing learning solutions for hourly employees M.Ed or advanced training in related discipline preferred A commitment to our purpose of helping people on their path to better healthEducationHigh School Diploma, requiredBachelor's Degree, preferredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15