Kidney Care Navigator - Chicago Based

Job DescriptionCVS Kidney Care, a new CVS Health company, has been launched as part of the company's portfolio of initiatives to transform health care and make a real difference in the lives of people impacted by chronic kidney disease. At CVS Kidney Care, we put the patient at the heart of everything we do. We are based on a culture of courage that rewards innovative thinking and bold action; we seek people who are ready for an entrepreneurial environment where ownership is empowered at all levels, ambiguity is actively embraced in order to accelerate innovation, and where all colleagues are committed to act as one team in service to our goals.The Patient Care Navigator is an integral member of the case management team within the CKCC Chicago Market VBC operations. The care navigator helps both the CKCC care management team and the nephrologist by providing care coordination to support patients / beneficiaries receiving treatment for chronic kidney disease. The navigator is a culturally competent health care worker who collaborates with patients, families, physicians, and the healthcare system to ensure chronic kidney disease patients' needs are appropriately and effectively addressed. A primary function of the navigator is to establish and help maintain communication between patients, their families, physicians, and the health care system, as well as to increase a patient's engagement in their own care and adherence to their treatment regimen. The individual who holds this position exemplifies the CVS Health mission in accordance with CVS Health policies and procedures, including complying with all CVS Health Customer Service Standards.Required Qualifications- 3+ years of experience working with CKD (Chronic Kidney Disease), ESRD (End Stage Renal Disease) or patients with multiple chronic medical conditions- 3+ years of experience in an ambulatory setting- 3+ years of experience with basic Microsoft Office programs required- 50% travel required within the Chicago marketCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Maintain communication with patients, families, dialysis units, and the nephrologists to monitor patient satisfaction with chronic kidney disease care experience. Cultivate interpersonal relationships and foster trust with patients from chronic kidney disease (CKD) through end state renal disease (ESRD). Verify patient appointments and follow-up with nephrologists to assure planned dialysis start. Provide outreach for all program patients and coordinate care and services including access management throughout the lifecycle. Provide support and education for patients related to fluid management and sodium restrictions. Daily monitoring of inpatient discharges, ER discharges, and referrals. Monitor patient engagement in scheduled appointments for dialysis treatments, procedures, tests and consults. Work with care team to identify extrinsic barriers to adherence (i.e., transportation, financial concerns or pharmacy) and work with patient and team to alleviate barriers. Coordinate by phone with interdisciplinary care team to facilitate care coordination and ensure all patient medical needs are met. Candidate must reside in the Chicago area and have the ability to travel locally at least 50% of the year. Bilingual English-SpanishEducationHigh school diploma or GED requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15