Triage Analyst

Job DescriptionThe Triage analyst handles the front end intake process for Service Warranties. This individual will be expected to have a high level understanding of the overall Service Warranty process and be able to determine whether Service Warranty submissions are appropriate. Items of review will include, but are not limited to: -- General knowledge of which types of submissions should be reprocessed versus handled manually -- Is the selection of Issue (CVS error), Request (non-CVS error), or Maintenance of business appropriate based on the description?-- Are all required fields populated with valid information? -- Are required attachments s/documentation present and valid? The Triage analyst will be expected to review submissions based on standard criteria as well as numerous client or process specific exceptions. This role will manage submissions to our 5 day triage turnaround time, set the appropriate expected completion date, and ensure that the SW can move to the next step of our process.Required QualificationsBachelor's Degree or equivalent years of experience required.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsExcellent verbal and written communication skills Strong customer service focus Healthcare/PBM experienceSalesforce experienceEducationBachelor's Degree or equivalent work experience requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15