Product Support Services Manager

Job DescriptionAs a "Manager,Production Supt Svcs, you will responsible for maintaining and supporting critical CVS Health Pharmacy systems and applications. You will be involved with event, incident, change, and problem management to help meet availability goals and support patient care programs. You will monitor system applications and provide application supporting, utilizing multi-tier front-end, middleware, and back-end databases, such as UNIX, Cisco, and Oracle. As part of the Production Support Team, you are instrumental in driving issues from solutions to accountability. You will partner and collaborate with Development and Tier 1 Support Teams to triage events and incidents to achieve MTTR goals. This position is located in Woonsocket, RI and will require participation in a 24/7 on-call rotation. Additional responsibilities include (but not limited to): Developing and implementing technical solutions to help prevent incidents in a pro-active manner Maintaining and monitoring daily/weekly batch jobs and programs in a production environment Participating in infrastructure maintenance and application releases Maintaining systems support technical documentation Adhering to established methodologies, standards, and guidelinesRequired Qualifications 3+ years of experience supporting multi-tier application on Unix or other platforms 1+ years of experience in Web Server, Middleware, Cloud Based and database technologies preferably including: o OHSo Weblogic o JBoss o Informatica o Initiate o IBM MQ o Pivotal Cloud Foundryo Oracleo MongoDB 1+ years of exposure to batch processing and trend analysis. 1+ years of experience leading teams and coordinating with multi-functional teams. 1+ year experience with ITIL foundationCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Experience with application support on multi-tier architecture Experience supporting batch processing, monitoring technologies, root cause identification, developing defect elimination plans, and event and incident management Experience composing implementation plans and leading the successful execution of the plan Experience with configuration management, monitoring tools and documentation, and vendor management Experience building system and workflow diagrams Experience with data and trend analytics Exposure to Kepner Tregoe - incident and problem management skillsEducation Bachelor's Degree or equivalent experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04