Analyst

Job Descriptiono Increase consumer satisfaction, retention, and growth by efficiently delivering competitive and reliable services to our customers by serving as the bridge between Client Services and File Operations. The position involves extensive troubleshooting and effective communicating to resolve issues and provide support for our customers. Inquiries and problems will be handled via telephone, internet, or written correspondence and may be basic or complex in nature.o Answer questions and resolve issues based on phone calls or emails from clients and vendors. Triage resulting work to appropriate staff. Document and track issues until resolution is achieved.o Explain problems and specific action steps required for resolution to clients and vendors, providing any necessary education to support the explanations.o Identify areas within existing processes where efficiency and accuracy can be improved.o Work closely with other IT groups to facilitate resolution of technical issues or enhance existing processes.Required Qualificationso Functional Experience Functional - Information Technology - Data / info management & architecture/1-3 Years Functional - Customer Service - Customer service - customer support environment/1-3 Years o Technology Experience Technical - EDI - EDI/1-3 Years/System Support Technical - Operating Systems - Windows/1-3 Years/Power Usero Other Qualifications Experience in a production environment. Customer Service experience in a transaction-based environment such as a cell center or retail location preferred. Strong analytical and troubleshooting skills. Ability to adjust communication style to target audience including client/vendor/carrier contacts Proficient with Microsoft Office products.  Basic knowledge of FSA, HSA, COBRA, and Direct Billing products. Experience with SFTP and ETL processes preferred.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualificationso Technology/Leveraging Technology/ADVANCEDo Technology/Selecting and Applying Technology Solutions/FOUNDATIONo Leadership/Driving Change/ADVANCEDo Ability to multitask to accomplish workload efficiently.o Ability to maintain accuracy and production standards.o Strong oral and written communication skills.o Strong technical skills.o Attention to detail and accuracy.o Problem solving skills.Educationo High School diploma, G.E.D., or equivalent experience requiredo Bachelors preferredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-01