Account Manager

Job Descriptionbswift is currently seeking an experienced Account Manager to join our Reseller Team. The Account Manager (AM) manages the day to day relationship with the reseller clients and assists resellers in problem solving day to day system issues. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift's state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift. Responsibilities: The essential duties and responsibilities include, but are not limited to: Acknowledges, researches, resolves and responses to inquiries from clients regarding system issues and processes. Trains clients on existing and new features of the system. Acknowledges, researches and recommends system enhancements based upon client needs Tracks enhancement requests as part of the quarterly meetings Provides clients with quotes for EDI file requests, monitors requests to assure timely completion Bills appropriate fees to the client for EDI files, training, and additional services Contacts customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback on products. Shares details with customers on additional offerings to provide value added service. Prepares and conducts technical/product presentations and demonstrations. Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage). Other duties may be assigned.Required QualificationsBachelor's degree (B. A.) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience. Highly desired that account managers on the Reseller Client Service team have a minimum of one year experience on the bswift system within the Direct Client Services team. Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere Must be able to quickly sort through complex subject material Strong analytical skill-set and ability to effectively use data for strategy High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintain a high level of quality Must possess a passion for teamwork, client service and reaching business results through problem solvingCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsAboveEducationBachelor's degree (B. A.) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-01