Workforce Strategy Director

Job DescriptionDo you want to make an impact on a team and be a health care innovator? The Workforce Strategy Director will lead a highly skilled team that is accountable for Case Forecasting, Strategic and Tactical Resource Planning, Workflow Monitoring, Hiring Task Force, Productivity Optimization Support, Call Routing and Monitoring, and Analytics. Key responsibilities: Alignment and integration with Clinical and Government Services Operations and Support teams to ensure they attract and inspire top talent and are equipped with tools - such as accurate forecasts, hiring strategies, and workflow monitoring - to staff at accurate levels to maintain compliance and cost optimization. Develop and execute hiring and work from home strategies that foster compliance with security and privacy guidance, create simplicity for operational leaders, and retain our colleagues. Develop a deep understanding of the business and market, develop analytical strategies to identify productivity opportunities, and be consultative in the implementation of Operational changes that drive cost savings. Utilize excellent communication skills, critical thinking skills and superior problem-solving capabilities to determine root cause and identify solutions to meet the overall business needs and goals. Operate as a subject matter expert and leverages key relationships across the enterprise to support our operations and clients in complex problem solving and the development of creative solutions. Collaborate with enterprise business partners in Operations, Information Technology (IT) Development, IT Support, Process Innovation, Product, Finance, HR, Regulatory Affairs, Legal, and other partners to drive process and quality improvements and productivity strategies to deliver the lowest cost serve rate in the industry.This is a work from home opportunity.Required Qualifications10+ years of relevant work experienceCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications 6+ years of leadership/management experience Experience in data analytics and forecasting, including SQL and Tableau Experience in call center or related workforce strategy/resource planning Experience developing or improving processesEducationBachelor's Degree or equivalent work experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15