Employee Communications Senior Manager

Job Descriptionbswift has an exciting opportunity in its growing Communication Practice for senior-level communication professional with exceptional writing, communication, and marketing skills to support our growing client base. The Employee Communication Director is client-facing, serving as a lead consultant for bswift benefits administration clients. This role's top priority is to help grow the practice by ensuring clients' satisfaction and success and expanding communication work opportunities. The ideal candidate has a background in employee benefits communications and marketing. The ideal candidate also has significant experience creating strategies and managing health and welfare, and Annual Enrollment communication plans.DescriptionPrimary Job Responsibilities: Serve as primary communications strategist accountable for book of business satisfaction, revenue, and performance. Act as senior strategic communications consultant to clients to provide recommendations that drive additional communications revenue including:o Provide communication recommendations to assist in messaging to key audiences, including message refinement, vision setting, and style/method/delivery adjustment.o Facilitate client meetings and planning sessions.o Establish metrics to measure strategy outcomes.o Write (or provide writing direction) or edit for various communications-including website, newsletters, enrollment guides, emails, posters, and postcards.o As needed, provide art direction and brand authenticity by managing creative outlets (design, photography, videography) independently or with team members.o Support implementation of strategies. Manage growing team of communication strategists and client account managers to ensure team delivery of customer commitments. Serve as communications and strategy coach to the team. Participate in new business sales and client retentions to represent the Communications Practice. Scope, price and bid on new work for the Practice. Track revenue pipeline for the Communication Practice. Bachelor's degreeRequired Qualifications Ten years' experience in a formal communications role, preferable in employee benefits communications. Exceptional verbal communication skills, including abilities in presentation, facilitation, and daily client-facing communications. Exceptional written communication skills, including the ability to write for various outlets (internal, external, web, emails, newsletters, letters, social, etc.). Exceptional writing and editing skills, including the ability to write clearly and succinctly. Fluency in AP style desired. Exceptional planning, project management, and coordination skills.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Bachelor's degree in Marketing, Communications, English, Advertising, or Journalism. Prior consulting experience preferred.Education Bachelor's degree in Marketing, Communications, English, Advertising, or Journalism preferredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15