Pharmacy Operations Manager - Pick-Up

Job DescriptionAs a Manager on the Pick-Up Operations team you will serve as a business subject matter expert identifying opportunities to address business challenges and contribute to value by reducing time needed to complete processes and helping to drive script growthIn this role, you will need to advocate for store teams to have the resources they need to perform pick-up tasks efficiently, safely, and in a compliant manner. As a member of this team, you will need to collaborate, impact, and influence a wide range of cross-functional partners, striking a balance between stakeholder needs and the overall colleague experience. Additionally, you will be responsible for conducting User Acceptance Testing for upcoming Pick-Up enhancements the ensure that end-state software updates do not introduce systematic issues to field and store teams. Finally, given its space as our primary touchpoint with our patients, it is critical that you are highly accountable & responsive to both colleague and leadership needs as they arise at pick-up.Required Qualifications 4+ years required experience as Product Owner, Business Analyst, Project Manager, Consulting, IT, or related field. 2+ years' experience in a Retail pharmacy setting.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Previous experience in Agile product development helpful Structured & Logical Thinking: The ability to identify and define business problems and issues, and develop strategic, analytical, and financial frameworks to conduct analysis and/or measure success. Process oriented: The ability to comprehend and assess complex processes and workflows to identify vulnerabilities or areas for improvement that impact the professional practice of our store-level pharmacy teams Passion for Health Care: A history of work in the health care industry and an ongoing desire to make one of the world's strongest health care companies even stronger Powerful Communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization. Initiative: Ability to think creatively and be a self-starter with limited guidance and coaching and to proactively develop and present potential solutions Influence: The ability to foster effective working relations with and persuade-Previous Experience using SQL to pull and analyze dataEducation-Bachelor's Degree or Equivalent Work Experience Required.- Advanced Degree Preferred.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04