IT Customer Service Support

Job DescriptionCVS Health is looking for a new IT Customer Service Support to join the IT Service Center. The IT Service Center Technician provides IT support primarily over the phone serving as the subject matter expert on an array of business applications. The technician is also the first point of escalation for all IT related inquiries supporting employees, contractors,and clients of CVS Health. By partnering with end-users and IT teams, the technician assists in ensuring all incidents are analyzed and resolved within the agreed time frames. Team collaboration is paramount in order to ensure high quality solutions are deliveredon a consistent basis. This individual is expected to operate with minimal supervision and is expected to make decisions independently when needed, delivering an excellent customer service experience every time.The IT Customer Support Technician duties: Ability to prioritize and quickly resolve technical issues Consistently adheres to defined Service Desk processes and procedures Highly analytical thinking & problem solving skills Maintains an advanced level of knowledge for supported products and support policies Responsible for deploying software using automated tools Effective, supportive and responsive team player that can collaborate to resolve complex issues Excellent customer service ethic with ability to communicate with and train non-technical audiences on software and systems use Ability to adapt quickly to new technologies and changing business requirements Proven ability to quickly learn new applications, processes, and procedures Independent judgment and initiative Comfortable under high-stress and exhibits the poise to focus in a fast-paced environment Regular and reliable attendance Excellent oral and written communication skills Perform all responsibilities of this position while continually presenting a positive and professional example for the rest of the team and the companyThis is a hybrid 5 day rotation position requires you to go into the office and WFH rest of the week.Required Qualifications2+ years recent technical support experience, desktop support experience, and/or call center phone support experience.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsAdvanced experience with the following:- Microsoft Operating Systems including Windows XP/7/8/10- MS Exchange/Outlook 2007/2010/2013 environments;IE 8/10/11, Chrome- Active Directory Users and Computers- Microsoft Applications including the MS Office Suite, Attribute Editor or similar Administration Tools- Mainframe and Emulators; Unix/Putty; Citrix; SQL Server; remote computer control software- HP Printer Support- VPN Software including Cisco AnyConnect and JuniperEducationVerifiable High School diploma or GEDBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2026-03-07