Program Manager, Strategic Initiatives

Job DescriptionCVS Health has an exciting opportunity to join our PBM Finance Enablement team as Program Manager, PBM Finance Strategic Initiatives. As a senior program manager within the Project Management Office, you will lead a major cross-functional strategic initiative that supports PBM Finance and CVS Health. Initiatives could include but are not limited to cross-functional application development / enhancements, end-to-end process improvement, customer implementations, development of reporting, metrics, and analytics, and coordination of the business / operations with IT project management teams. CVS Health strives to continuously innovate around how we deliver outstanding customer service and improved operational efficiency. The candidate will be an experienced program / project manager who has managed complex, cross-functional initiatives. Leads program development efforts with key stakeholders to document scope, objectives, requirements, and success criteria Leads design efforts with technical resources for process mapping, architecture / viability, proof of concept (POC) and minimally viable product (MVP) definition Manage scope, budget and delivery throughout the program lifecycle and requests that would impact scope, budget and delivery through review and approval / disapproval Integrates discrete projects / workstreams into a program portfolio that allows effective leadership / steering committee engagement Leads the program level and steering meetings as required to deliver the program Through collaborative sessions creates project plans and integrated program plans that identify tasks, resources, predecessor / successor relationships, durations and critical path Leads working sessions to identify risks, issues, decisions and blockers that may impact this and / or other programs Where applicable, oversees project managers, product managers, business product managers and technical writers assigned to discrete projects / workstreams for large programs Maintains and leads a regular schedule of working meetings (discovery, design, build, test, bug resolution etc...) and program / project review calls Uses agendas, status package, meeting minutes and a RAID (Risks, Actions, Issues and Decisions) log to support effective program execution Understands the roles of business-side and IT project management in a cross functional program requiring significant technology investment and leverages the resources effectively Develops plan to resolve escalations raised by project teams and / or as noted in the RAID, close items out in a timely and effective manner Delivers projects based on Waterfall, Agile and Hybrid approaches, ability to coach others in these approaches Works with business on process for intake, support process and prioritization of scope and / or changes Develops subject matter expertise if engaged in multiple project engagements across a common platform Builds and maintains relationships with stakeholders across the PBM and IT Provide feedback from program engagements on what works well and opportunities for improvement Works with enablement leadership to discuss, prioritize and implement improvements around governance, processes, tools and reporting for program / project delivery and change managementRequired Qualifications Leads program development efforts with key stakeholders to document scope, objectives, requirements, and success criteria Leads design efforts with technical resources for process mapping, architecture / viability, proof of concept (POC) and minimally viable product (MVP) definition Manage scope, budget and delivery throughout the program lifecycle and requests that would impact scope, budget and delivery through review and approval / disapproval Integrates discrete projects / workstreams into a program portfolio that allows effective leadership / steering committee engagement Leads the program level and steering meetings as required to deliver the program Through collaborative sessions creates project plans and integrated program plans that identify tasks, resources, predecessor / successor relationships, durations and critical path Leads working sessions to identify risks, issues, decisions and blockers that may impact this and / or other programs Where applicable, oversees project managers, product managers, business product managers and technical writers assigned to discrete projects / workstreams for large programs Maintains and leads a regular schedule of working meetings (discovery, design, build, test, bug resolution etc...) and program / project review calls Uses agendas, status package, meeting minutes and a RAID (Risks, Actions, Issues and Decisions) log to support effective program execution Understands the roles of business-side and IT project management in a cross functional program requiring significant technology investment and leverages the resources effectively Develops plan to resolve escalations raised by project teams and / or as noted in the RAID, close items out in a timely and effective manner Delivers projects based on Waterfall, Agile and Hybrid approaches, ability to coach others in these approaches Works with business on process for intake, support process and prioritization of scope and / or changes Develops subject matter expertise if engaged in multiple project engagements across a common platform Builds and maintains relationships with stakeholders across the PBM and IT Provide feedback from program engagements on what works well and opportunities for improvement Works with enablement leadership to discuss, prioritize and implement improvements around governance, processes, tools and reporting for program / project delivery and change managementCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsExperience in healthcare industry, including health insurance, PBM or pharmacy services Experience in highly regulated industry and compliance environment Experience with highly complex, inter-connected systems and business processes Experience with User Story Creation (Rally, Pivotal Tracker, JIRA), MIRO design tool, Agile/Scrum MethodologiesKnowledge of financial applications (GL, AP, AR etc...) and ERP (SAP, Oracle)Experience working in a matrix environment Experience with process improvement methodologies such as Lean Six SigmaPMP CertificationMasters DegreeEducationBachelors DegreeBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2026-03-07