Change Management & Communications, Sr Manager

Job DescriptionAs a Culture, Change Management & Communications, Sr Manager, you will partner with clients at all levels of the organization to develop strategies that support HR business change & culture shaping within CVS Health.You will have the chance to create, develop, and implement culture & change management solutions that minimize disruption while achieving business results. Your role will both help develop culture & change capability for business leaders so that they can lead the change and serve as the culture & change expert for various large-scale HR projects.You will measure the impact on the business of the solutions implemented within the organization & adapt tactics as needed. Along with your peers on the Culture & Change Management team, you will continue to strategically enhance the tools & strategies offered to business leaders as the organization grows and evolves. You'll never walk alone - you will collaborate with HR Business Partners (HRBP's), other members of HR teams, and business leaders in all that you accomplish. You will manage multiple priorities in a fast-paced environment supporting one or multiple business units (ex. Healthcare, Pharmacy Benefit Manager, Retail) across the CVS Health enterprise. Responsibilities of the Culture and Change Management, Sr Manager include: Partner with HRBP's and/or business leaders to craft culture and change management strategies & communications that support business results Coach HRBP's and/or business leaders through culture and change management strategy recommendations so that they can lead the people side of change themselves Develop, gain alignment around, and then execute on complex culture and change management strategies and communications for large-scale projects, serving as the change expert on the project team Influence senior leader sponsors to adopt and advocate for culture and change management plans; guide senior leaders on the best actions to take to lead the change in their organizations Deliver change management tactics such as alignment sessions, stakeholder analysis, development classes, change & communications plans, measurement strategies Drive culture adoption throughout the enterprise through HRBP & business leader collaboration Leverage culture assessment & shaping techniques during change management engagements to enable effective transitionsRequired Qualifications 5+ years of previous Culture, Change Management or related experience (ex. HR, Learning & Development, Talent Management) 1+ years of experience in communications or marketingCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Prosci or other industry change or culture certification(s) Experience handling multiple priorities in a dynamic work environment Consulting or project management experience leading complex initiatives Ability to collaborate in a virtual environment effectively Ability to travel domestically up to 10% of the timeEducation Bachelor's Degree or equivalent work experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2026-03-07