Clinical Liaison

Job DescriptionFully remote position open to candidates located in the state of LouisianaWorking hours will be Monday-Friday 8-5PMHolidays may be required per the needs of the departmentNo weekends or travel will be requiredPosition is for Licensed Mental Health Professionals (active licensed in LA) to staff Aetna Better Health of Louisiana's Crisis Call Center as a part of the upcoming 2022 LA State Implementation of the new Crisis Services System to respond to all behavioral health crisis needs of members. This includes crisis counseling, de-escalation, dispatching of mobile crisis/EMS/police, post follow-up calls, linkage and/or referral to services, and tracking of disposition and outcomes of crisis response duties including but not limited to the following:- answer, engage, and assess member calls related to behavioral health and/or substance use disorder- Triage calls related to clinical assessment of risk- Understand and apply principals and guidelines related to ensuring safety of members- Utilize clinical skills to determine action plan to address member concerns- Provide support, linkage, and referral to plan resources and outside community agencies and services as indicated- Track and record outcome and disposition of callsRequired Qualifications- 6+ years of community mental health work experience with individuals struggling with serious behavioral health and substance use issues- 3+ years experience involving assessing, triaging, and managing behavioral health crisis health situations and/or calls utilizing national recognized best practices- Unrestricted and active state of Louisiana license as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Clinical Psychologist (LCP)- 3+ years of experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPointCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Behavioral Health Managed Care experience- Prior work experience in a Behavioral Health Crisis Call Center, Crisis Stabilization Center, or similar- Experience with Microsoft Teams- Knowledge of community behavioral health and social support systems- Demonstrated ability to form and maintain collaborative working relationships with community based mental health providers- Knowledge of the Louisiana Department of Health regulations related to behavioral health and substance use Medicaid services - Prior experience providing behavioral health services.Education- Master's degree in Counseling, Social Work, Human Services from a CACREP accredited university requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04