Retention Specialist/ Sr Analyst Account Mgmt

Job DescriptionLead local market retention strategy for Medicare products to achieve retention goals through interaction with the sales team, operations, leadership, and the Retention Center of Excellence-Lead retention culture of local market ensuring there is a focus on retention in conjunction with sales in all aspects of the business-Work with local market leadership to set retention target goals, strategy and operating plan to achieve goals-Lead reporting for lapse rates (AEP, OEP, SEP) against targeted lapse rate, communicate lapse rate reporting as appropriate-Serve as lead for broker retention reporting, collaborate with broker management to ensure necessary education and operational support to achieve retention targets-Identify opportunities for "orphan" members and FSR retention strategy-Serve a point person for retention escalations from members and brokers-Manage retention budget and track retention metrics for initiatives-Lead planning and execution of member meetings and related community eventsRequired Qualifications-Analytical skills-Organizational skills-Strong communication skills and interpersonal skills-Valid Health Insurance license preferred, or ability to attain licensure within a reasonable time after beginning roleCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications-Prior experience in insurance broker management or sales, preferably Medicare Advantage-Deep expertise in government plans-Strong member experience focusEducationBachelor's degree or commiserate experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15