Senior Manager, Home Infusion Admissions

Job DescriptionThe Senior Manager of Admissions has ultimate oversight and accountability for monitoring and managing all aspects of the admissions process. Achieve or exceed performance objectives through institution of clear expectations and accountability. Cultivate and lead a high performing team of supervisors that will drive individual contributor performance and employee engagement.PrioritiestBuild, develop and sustain a highly effective and engaged team tExecute on organizational initiatives and regional business planstAnalyze team performance through reports/data/productivitytContinuously analyze and effectively manage staffing and workflowstMaintain open and ongoing communication across business units regarding initiatives, staffing, performance and expectations tEnsure an exceptional patient experience and customer/account satisfactionMetricstTurnover/vacancytEmployee engagementtIndividual & regional productivitytTime to: PCC/BVS assignment, financial clearance, welcome calltConversion/ no-go due to turnaround time tQuality reporting: queue volumes, error reports, QA supervisor reviewsRequired QualificationsClinical licensure: Pharmacist, Registered Nurse, Registered DietitianCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsN/AEducationBachelor's preferredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15