A1A Manager, Account Manager

Job DescriptionServe as a liaison between the customer's executive leadership team and A1A operations leaders to meet and exceed the expectations of our customers and show them the value of the products and services that they have through their A1A team.Required Qualifications Serves as the single point of content for A1A activities, communications and issues that are related to the client. Handles account team and customer escalations in coordination with PSL's Participates and provides monthly / quarterly reporting / metrics and progress Works with TPA's (Mercer, WTW, etc) Achieves program targets for NPS, customer effort, and customer satisfaction levels. Creates collaborative partnerships with the account team and operations leaders to develop a comprehensive growth strategy for assigned book of business that is aligned with customer's objectives, financial position and employee benefit strategy. Establish consistency of high-quality service engagements through strong collaboration with site leaders that drives continuous process improvement Executes tactical components of the account team's business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems. Develops and manages service plans in the most proactive and strategic manner possible and finds new and innovate ways to show customers the value of the products and services they have purchased. Proactively identifies potential service issues and takes steps to resolve those service issues that arise. May guide and steer service leaders in the resolution of simple and complex issues and develop solutions proactively. Takes the lead on management of the integration of client's and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel. Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics Ensures A1A's operational and clinical interests are addressed like adding programs and products, etc.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications 5-10+ years sales and/or account management experienceEducationCollege degree or equivalent experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15