Client Support - Representative I

Job DescriptionThe FEP Client Support Blues' team is hiring Client Support agents. The team is looking for a candidate with applicable business and process knowledge. They will be responsible for addressing the day-to-day needs of clients and participants and will need to be able to resolve client-initiated plan participant issues. The Client Support Team is vital within the organization as a liaison between our clients and participants. Job responsibilities may include: Managing complaints, suggestions and comments in queue. Receiving and responding to client issues in a timely manner via email, fax, cases and telephone. Responsible for timely follow up on requests to ensure resolution. Ensuring complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting. Providing plan benefit override support at client request. Providing feedback to Customer Care management on servicing incidents and developing service trends. Partnering with Account Management team to ensure maximum client satisfaction and issue trending. Contacting participants at client's request. Representing Caremark at client benefit fairs as needed. Assisting with Client Infusion Training as needed. Performing duties as assigned by supervisor. Scheduled Hours for this position: Monday - Friday 7:30am - 4pm MST (Occasional need for scheduled overtime, weekend and holidays as determined by business need -EX: "Welcome Season".) Work from home potential opportunity after 3 month training and quality control process is completed.Required Qualifications1 year of customer service experience 1 year of Microsoft Office experience1 year of health care industry experience1 year of Call Center experienceCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- FEP Call Center Experience- Strong working knowledge of PeopleSafe, RXClaim, SalesForce, Moxie and Microsoft Outlook. - Strong knowledge of plan designs and Client programs - Ability to navigate the organization by networking and building partnerships - Strong positive "people person" who enjoys satisfaction that comes with "One" issue resolution, who enjoys researching issues and seeing them through to resolution with consistency. - Demonstrated ability to provide "World Class" Customer Service 100% of the time - Excellent computer skills including proficiency with Microsoft Office programs of Excel, Word and Outlook - Strong self-management skills and abilities to handle multiple projects simultaneously while meeting and maintaining deadlines.EducationVerifiable High School diploma or GED is required. College Degree / Technical Certifications preferred.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15