Manager Corporate Security

Job DescriptionThis individual has overall responsibility for monitoring operation to insure uninterrupted, consistent and superior service for CVS/Caremark. Responsibilities Responsible for maintaining equipment for alarm and video monitoring. Responsible for managing the processes and procedures required for UL in maintenance and testing for alarm and video monitoring systems. Recruits, trains and schedules all Security Operations Center staff. Manages the SOC infrastructure, i.e. alarm monitoring platform, telephone system, including program uploads and downloads for systems (includes initial programming of new systems, activating user codes and/or adjusting certain parameters to ensure system functions properly). Ensures quality performance by reviewing analyzing SOC data including recorded telephone calls for accuracy and training opportunities. Maintains SOC compliance with UL standards, coordinate preparation and response for required periodic inspections. Coordinates account implementation with the installations and technology groups. Maintains customer relations; addresses issues with client managers as needed. Works with new customers and Loss Prevention to develop customized response and procedures for operators and protocol for responses. Ensures training materials and resources are current and available to all employees. Provides accurate analysis and reporting of accounts. Assists the Corporate Security Team with strategic planning and organization development relative to the SOC. Supports the Corporate Emergency Response Plan with weather monitoring and updates as needed. Maintains the SOC Disaster Recovery (DR) plan with periodic practice drills and equipment failover. Provides response and support as needed to Loss Prevention and Field Management. Maintains relationships with existing customers. Supervisory ResponsibilitiesRequired Qualifications3-5 years' experience as a UL Certified SOC leader3-5 years technical expertise with alarm monitoring platforms such as DICE & Click-it.3-5 years general understanding of intrusion/fire systems, CCTV systems, their components and communication pathways.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsPreferred:Associate Degree3-5 years Information Technology or networking experience5 years plus experience as a UL Certified SOC leaderDemonstrated success in starting/growing similar operationsCertificates, Licenses, Registrations or Other RequirementsDemonstrated success to qualify and maintain appropriate state licenses.CSAA Operator license or equivalentEducationAssociate DegreeBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-01