Senior Analyst Enterprise Resiliency

Job DescriptionCVS Health's Corporate Security and Resiliency (CS&R) group is seeking a Senior Enterprise Resiliency Coordinator responsible for coordinating daily operations in the Resiliency Operations Center. The center's mission is to serve as the enterprise-level hub for facilitating threat and risk event information sharing and operational coordination, as well as provide situational awareness to senior leaders and business partners to achieve a constant state of readiness capability and enable timely decision-making and response actions to mitigate threats, risk events, or crisis situations that may affect CVS Health's customers, supply chain or operational capabilities.The Senior Enterprise Resiliency Coordinator will be the on-duty leader of the 24/7 Resiliency Center that integrates an enterprise-wide all hazards operational risk strategy for emergency / incident reporting, threat monitoring and analysis, situational awareness, incident response, crisis coordination and communication.The ideal candidate will be an operationally focused problem solver, with experience in monitoring potential threats, providing immediate remediation actions in response to incidents, and manage enterprise-wide crisis communications.This position can be completed remotely and reports to the Senior Manager, Crisis Management and Operational Readiness.This position is for 3rd shift during the hours of 11 p.m. - 7 a.m. EST though the candidate should also be prepared to occasionally work other shifts and/or weekends.Key Job Responsibilities Maintain a 24/7 global threat monitoring and ensure a continuous state of readiness and capability is maintained Provide situational awareness and briefings around emerging threats or risk events. Safeguard operations by identifying potential threats, vulnerabilities and single points of failure that may result in interruptions to critical operations. Develop/refine program's threat monitoring and incident response strategies and capabilities to ensure alignment with the current threat landscape and enterprise operations. Ensure emergency/incidents are appropriately assessed, actioned and coordinated with key business leaders and response partners. Initiate protective measures to mitigate emerging threats or situations as needed. Maintain appropriate information sharing and communication requirements with program and operational stakeholders. Develop, enhance, and maintain program metrics, KPIs and reporting.Required Qualifications 3+ years of experience interacting with a 24/7 operations center/emergency management environment. 3+ years' experience coordinating emergency, incident response or critical event situations with multi-functional partners and teams. 3+ years' experience in threat monitoring and analysis using various commercial, social and public intelligence sources. 3+ years of experience in providing threat and incident briefings to business leaders and response stakeholders. After hours and weekend work may be required during emergency situations.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications 5+ years working in a 24/7 operations center/emergency management environment with responsibility for threat monitoring and analysis, information sharing, emergency/incident reporting, triage, and communications Demonstrated ability to create concise, accurate and well-written incident reports quickly and with minimal direction Experience and understanding of CVS' complex business model Advance knowledge and experience conducting threat analysis using multiple sensors, including social media. 5+ years experience in an operational role within the private sector, military or first responder organization Experience operating in a highly complex fast paced environment capable of analyzing the situation and making time sensitive decisions with limited information Moderate technology skills (Microsoft Excel, PowerPoint, SharePoint, Word etc.) Master's degree Technology skills ARCGis experienceEducationBachelors Degree or equivalent experience requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-09-06