Assoc MgrEAP Worklife

Job DescriptionRemote position. Work from home anywhere in the U.S.Monday - Friday, 10am-6:30pm EST Provide leadership and subject matter expertise in worklife resources and services.Responsible for managing the daily operations of a team of Worklife Consultants, including performance management of team and supporting both internal and external WL customers.Recruits and rewards staff, set performance expectations, and assess, monitor and counsel staff regarding individual performance.Manages the daily activity of the team to ensure client commitments and performance expectations are achieved.This position may perform job requirements as described in the Worklife Consultant or Customer Support Associate job descriptions dependent on staffing needs. Coordinates quality improvement activities under the direction of EAP quality leadership.Oversees compliance and adherence with policies and regulatory standards. ()Required QualificationsSubject matter expert with EAP/WL services and resources. Strong supervisory skills to oversee service delivery to internal and external customers. Computer literacy in internal/external computer systems, including the internet and Microsoft Office applications.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsExperience preferred in a social, psychological or human service field providing client support.1-2 years of experience in EAP or WL. Proficiency using excel.EducationBachelors Degree in social service related fieldBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15