EAP Clinical Counselor

Job DescriptionFully remote position. Work from home anywhere in the U.S.1st Shift start time regularly falls between 4AM-2:59PM Monday thru Friday.Weekend Shift start time regularly falls between 4:00 AM and 10:59 PM Saturday or Sunday.Responsible for provision of telephone-based consultation,counseling and informational services to members.Provides one-time lifestyle management services,leveraging the outcomes tools in support of optimal care.Member Support:- Consultation- Provides telephone triage, crisis intervention and relatedservices.- Assesses member's immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.- Engages members and provides immediate support andassists with coping skills to address ongoing lifestylemanagement.- Determines appropriate intervention, action steps indealing with member's situational concerns includingmembers in crisis.Counseling:- Provides telephone counseling to individuals with avariety of presenting issues including but not limited tomental, emotional, disorders, conditions, addictions,lifestyle management and worklife concerns.- Can consist of individual, joint or family sessions - can be stand alone or on-going sessions- Provides clinical services utilizing a variety of advancedclinical assessments, therapeutic interventions and/ormodels, which supports the level of care and engagementof members and are in alignment with the member's theory of change.- Uses appropriate and acceptable judgment, clinicaltheories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, orbiopsychosocial functioning of members.- Provides intensive case management and consultationfor clinical risk cases and management formational Services:- Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs- Assists members with linkage to resources to aid in thealleviation of stressorsTeam member support:- Collaborates with team of professionals in a way thatsupports a positive clinical outcome and continuity of carefor all members- Interacts with internal and external providers asappropriate to discuss clinical questions and concernsregarding specific cases- Provides consultation to supervisors and other accountrepresentatives in order to facilitate appropriate EAPresponse to employees with performance, attendance,safety, and fitness for duty, critical incidents and other work-related problemsCompliance with Policies and Regulatory Standards:- Protects the confidentiality of member information andadheres to enterprise, EAP policies regardingconfidentiality.- Maintains accurate and complete documentation ofrequired information that meets risk management andregulatory requirements.- Maintains current licensure in good standing, seekprofessional development and meet all licensurerequirementsRequired Qualifications-1+ year of crisis intervention (suicide, detox, substance abuse, domestic violence) skills required-Licensure: Valid independent professional licensure topractice in the state where the candidate resides per state regulations in one or more isrequired: LPC, LMFT, LCSW, LMHC, LISW, LCPC, LCMHC or clinical psychologist-Master's degree in counseling professionrequiredCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications1+ years of EAP, Behavioral Health or Social Servicesexperience is preferred-Call Center experience preferredEducationMaster's Degree in counseling profession requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15