Customer Business Analyst

Job DescriptionThe Plan Sponsor Insights (PSI) team provides customer level consultative analytics and reporting for Aetna's Commercial and Medicare business segments. Working on the PSI team provides the opportunity for exposure to senior levels of management within Aetna as well as to customers and consultants. The work environment supports and thrives on out-of-the box thinking and creative talent. Our team is highly valued by our internal partners as well as the customers they serve.Plan Sponsor Insights (PSI) is searching for an experienced analyst to support customer reporting and analysis across multiple segments of Aetna's business. The analyst will use various data and reporting sources to field requests for information and reports.The primary responsibility within this position is to interpret customer requests and produce the appropriate reporting and analyses required to address specific business questions in a consultative manner. Reporting and analysis may include things such as medical cost, pharmacy cost, clinical programs and population health. This role will require creating reports or presentations as necessary and the analyst will need to be able to present complex information in a compelling manner. Strong technical skills are required including working with large datasets.Required QualificationsThe ideal candidate will have a thorough understanding of the healthcare industry including benefit plans and medical management programs. The candidate must have strong technical and communication skills and be able to work in a face-paced environment and handle multiple priorities. They must maintain up-to-date knowledge of external/industry trends.SKILLS/EXPERIENCE: - Minimum of 3 years' experience with healthcare reporting and analysis - In depth knowledge of healthcare concepts including claim coding (CPT/DRG, etc.), provider networks, benefit designs, healthcare products/funding, medical management programs and financial acumen.- Must possess strong technical skills in Microsoft Office Applications (Excel, Access, Word, PowerPoint) as well as experience using analytic/reporting applications. SAS/SQL knowledge a plus.- Ability to work independently as well as in a cross functional team environment. - Strong communication skills. Able to articulate (verbally and written) complex business results, issues and strategies in a clear, concise and confident manner- Strong organizational skillsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsSAS/SQLEducationCollege degree or equivalent experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15