Senior Resource Planning

Job DescriptionThe User Provisioning Senior Coordinator, Resource Planning is responsible for ensuring that our internal and vendor partners are provisioned with system access to service the business during the CVSH Annual Enrollment Period and Welcome Season. The Senior Coordinator will work with others on the team as well as with members of the IT team to provide application IDs and status requests. The candidate will monitor, process and track daily requests and must be able to research and solve complex problems, perform root cause analysis, provide feedback and solutions. This includes but not limited to daily meetings with vendors, IT or other internal resources to assist with resolving or expediting urgent issues.Required QualificationsMinimal proficiency in Microsoft Office products (Excel, Word, Outlook) Regular and predictable attendanceColleague will be required to work mandatory overtime/extended work week when neededOrganize, prioritize and manage multiple tasks on a regular basis with high level of detailCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsKnowledge of: Call Center environment and data entry workSkill in: Excellent oral/written communication, interpersonal and time management skillsAbility To: Self-motivate with minimal supervision, prioritize and manage multiple tasks with a high level of accuracyEducationHigh School Diploma or General Equivalent Development (GED)-RequiredAssociates Degree or Equivalent Work Experience-PreferredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15