Analyst - Computer Services

Job DescriptionThe "Analyst, Computer Service" position will be a part of the Mac Desktop Support Team supporting all CVS Health colleagues who use a MacBook as their primary computing device. The Analyst will provide high quality, customer focused, distributed computing services which will include problem resolution (incidents), and service requests (tasks).As an "Analyst, Computer Service", you will handle responsibilities such as: Providing customer support on a variety of technical issues - examples include desktop, laptop hardware and software, wireless network connectivity troubleshooting, applications support, login assistance, hardware repairs, etc. Duties shall include, but not be limited to diagnosing and troubleshooting MAC software and hardware problems. Consulting and instructing users on hardware and software questions/issues. Collaborating with IT Engineering and Applications support teams. Installing, maintaining and upgrading equipmento Running diagnostic tests to isolate system problems and make recommendations for potential solutions for macOS, MS Office (Mac version), other Mac software and imaging solutions.o Identifies, researches, and resolves technical problems.o Documents, tracks and monitors the problem to ensure a timely resolution within ServiceNowo Install, configure and maintain MAC peripherals (local and network printers, scanners), and other end user equipment such as iPhones and iPads.o Installs Computer Equipment (Lease Replacements/New Hires, etc.o A Level II Support Technician to serve as a break/fix technician for a wide variety of user technologies. Ensures customer business needs are met while adhering to corporate standards and meeting service level agreements.Required Qualifications 1+ years support Apple Macintosh equipment and associated software 3+ years of Mac experience, preferably mid to expert level support, MacBooks, iMACs, iPhone, and iPad.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Excellent Communication skills Excellent Customer Service skills Self-starter that is able to collaborate actively with others in a cross-functional team. Proven attention to detail and high standards for quality. Highly skilled in documenting written troubleshooting steps and instructions. Certification for each one of our hardware vendors - Dell, HP, Lenovo, AppleEducationHigh School Diploma or GEDBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-01