Client Benefits Testing - Manager

Job DescriptionAs a Manager, you will be part of the Client Services (PBM) Quality team. This team is engaged across multiple functions including the Testing Center of Excellence, with particular emphasis on solving problems, process improvement, and increasing automation within the team. You will have the opportunity to use your technical and logical skills as part of a new initiative to develop and test a fully automated end-to-end testing process for Clinical formulary and utilization management changes. You will also work closely with internal and external partners on other key strategic initiatives, including identifying opportunities to increase internal process efficiency, providing guidance and support to clients on business process validation testing, and developing key project management skills for large client implementations. Through this, you will develop a thorough understanding of the business and the associated testing requirements needed annually to ensure ongoing client satisfaction.Your main responsibilities will include working with business owners to identify and document user stories, developing and executing unit and integrated test cases for validating system functionalities, and ensuring that the new automated platform maintains the high level of quality exhibited by the Client Services Quality Team. You will work in a unique, integrated model where you will be embedded with a team of developers to provide real-time testing to guide development of functionality and ensure that any defects are resolved as quickly as possible. To do this, you should have significant experience in drafting highly detailed and technical test scripts. In addition, you will collaborate with other members of the Client Services Quality team to ensure that all manual testing efforts are maintained, if not exceeded, by the outputs developed through the new automated platform.As part of the team, you will also work with systems such as RxClaim (AS400) and Salesforce, including developing and executing excel-based macros for testing purposes, leveraging APIs for data transfer between systems, and analyzing large datasets for various levels of reporting. If you are an energetic, analytical problem solver, who wants to make a difference at an innovative health care company, then become part of our "go-to team."Pay RangeThe typical pay range for this role is:Minimum: 60300Maximum: 126600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications4+ years of experience with software development lifecycle, including user story and test case/script development, test execution, and defect management3+ years of experience in a client-facing role, preferably supporting large client implementationsProven track record of working directly with business partners to understand workflow and analytic requirements, present findings and offer solutionsExcellent problem solving skills to troubleshoot testing issues (e.g., test data, code functionality, workflow management) and potential impacts.Experience working directly with other testing resources, and business and IT counterparts to design and deliver sound business solutions and system functionalityCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications4+ years of hands on experience in PBM businessEducationBachelor's degree is required; equivalent work experience may substituteBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15