Training Delivery

Job DescriptionCandidates must be local to Orlando within about 50 from the location. Working hours will be 8am-4:30pm with some flexibility. Weekends and holidays may be required on occasion to meet business needs. Travel would be minimal up to 15%. CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to educate our company's highest volume roles. The Training Delivery Specialist will be responsible for the delivery, quality, and continuous improvement of the Instructor Led components of the Learning Curriculum and skills-based coaching. As a connector between the learner, the business, and the curriculum design team, the Training Delivery Specialist is a critical role to developing talent. This person is a critical team member within the CVS Health Enterprise, Learning, Development and Performance Center of Excellence (ELD&P) within the Human Resources department and reports to the Associate Manager of Learning, Development and Performance. The ideal candidate has a relentless passion for delivering a best in class learning experience for a variety of different roles within the PBM. They are a team player and willing to partner across boundaries to support cross-functional initiatives. This individual will be a trusted leader to their stakeholders within the business and must be able to quickly adapt to the business needs with minimal impact to quality. They come prepared to this role with basic business acumen and ability to maneuver and scale to a changing environment. They can easily follow dynamic facilitation tools designed by the Learning Program and Design team, while "reading the virtual classroom" to emphasize areas of comprehension opportunity. This person actively seeks out innovative learning delivery solutions that will solve for an engaging, measurable, and effective learning experience for remote and in-person CVS Health colleagues. The Training Delivery Specialist: Delivers synchronous (event-based) learning sessions based on defined programming strategies and outlined within each solution's design methodology Delivers various development activities (i.e., coaching) to drive the continuation performance improvement of targeted populations; conduct on-the-job performance coaching for prioritized populations Manages administrative tasks including but not limited to managing learning environments, scheduling classes, sending calendar invites to class rosters and printing resources needed for class delivery Tracks, measures and reports on learner's performance progress to ensure achievement of behavioral outcomes aligned with business needs Builds stakeholder relationships with relative business partners, HR partners, and ELD&P workforce/program owners by informing on program execution and performance progress at the individual and accountable population levels Participates in Train-the-Trainer sessions and independently prepare to deliver new solutions based on programming strategies and solution's design expectations Manages and/or participates in selected projects and organizational initiatives Collaborates with Workforce/Program Manages to evolve programming strategies that improve performance outcomes that are closes aligned to short-term business needsPRIMARY DUTIES AND RESPONSIBILITIES: Responsibilities % Time Facilitate engagement in synchronous, event-based learning environments"¯"¯"¯ 60% Provide ongoing communication to business partners regarding all aspects of training including but not limited to advance notification of class, participant performance, attendance and classroom issues 25% Collaborates with Design, Documentation and business partners to facilitate process improvement feedback 10% Participates in train-the-trainer sessions 5%Pay RangeThe typical pay range for this role is:Minimum: 18.51Maximum: 33.65Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- Minimum 1 year of technology experience - Must live within 50 miles of the Orlando location.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Experience in a training delivery or PBM role.- Basic business acumen with an ability to understand excel files and metric dashboards - Ability to apply learning strategy to virtual facilitation - Prior experience delivering training - Experience delivering learning to a high-volume, hourly populationEducationHS Diploma or GED required.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04