Outreach Coordinator

Job DescriptionResponsible for developing, facilitating, and implementing outreach activities, special events, programs, and presentations which support member education and health plan awareness within the Medicaid population and the community. Identifies opportunities to partner with community organizations on special events and presentations (i.e., health fairs and community events) to heighten awareness of Aetna's name. Develops, facilitates, and implements outreach activities, special events, programs, and presentations to increase awareness of the health plan's presence in the community. Seeks out and secures event sponsorship. Responsible for event logistics including reserving space, communication, distributing materials, facilities support, and other similar activities. Seeks out and secures event sponsorship. Monitors and/or participates in the preparation and tear down for the event. Distributes educational information to members by most appropriate method. Gives individual or group presentations to potential sponsors and members. May conduct new member orientations. Responsible for developing and maintaining relationships with community contacts. Maintains marketing guideline compliance with the appropriate state's laws and regulations. Identifies potential resources and initiates collaboration with providers to improve member health outcomes and HEDIS measures. Provides recommendations and status updates to the department management team as required. Produces and maintains a community events calendar to assist the department with community and member awareness. Makes outbound calls to members to provide assistance in obtaining services and improve member health outcomes. Develops and maintains member incentive programs to support HEDIS initiatives. Documents member participation in outreach activities in accordance with abstraction and audit standards. Performs other duties as required.Pay RangeThe typical pay range for this role is:Minimum: 19.52Maximum: 38.99Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsMinimal overnight travel may be required.Valid driver's license in good standing and access to a reliable vehicle required.Ability to work independently and travel alone.Excellent interpersonal and negotiating skills.Demonstrated written and verbal communication skills. Able to present information to various audiences.Previous experience working with the Medicaid or Medicare population.Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.3-5 years customer service experience.Must be able to work a flexible schedule including weekends and off-shifts as required.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsBilingual preferred. Bachelor's degree preferred.EducationHigh School Diploma or equivalent.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04