Senior Manager, Employment & Labor Relations

Job DescriptionThe Sr. Manager Employee & Labor Relations serves as subject matter expert in employee relationship management and as champion for the employee experience in both union and non-union settings. Supports efforts to establish and deploy innovative communication initiatives aimed at informing the employee population of company plans, programs and other impactful initiatives, as well as establishing effective two-way communication between employees and leadership, ultimately driving employee commitment and company loyalty as measured by engagement surveys overall employee morale. Provides direction and support to management in maintaining positive employee relations in both union-represented and nonunion environments, as well as being the subject matter expert on employee relations matters by implementing best practice workplace strategies, methods, policies and processes that enable the enterprise to achieve best-in-class performance and efficiencies in the operation. Could facilitate employee /management grievance procedures. Could audit internal programs and current practices and make subsequent recommendations based upon findings.The Sr. Manager Employee & Labor Relations position is a WFH role that can be based anywhere within the United States but will require frequent travel including overnight travel with little notice. RESPONSIBILITIES: Provides subject matter expertise to employees and leaders in the areas of labor and employee relations and engagement strategy. Works closely with Business Unit Human Resources Partners and the organization's business leaders to align with and support efforts to develop a high performing highly engaged, diverse workforce. Provides management with education concerning third party representation of employees. Investigates employee relations issues and makes appropriate recommendations according to federal and state employment law, and CVS policy, ensuring fair and consistent responses/actions. Collaborates closely with leadership to execute, implement and manage employee relations activities and ensure they are consistent with the directives, strategy and policies of the organization. Evaluates and analyzes trends within the workforce as it pertains to employee satisfaction, commitment and overall employee satisfaction. Anticipate and advise stakeholders on the impact that strategic or operational decisions will have upon employee relations, employee satisfaction and morale - makes recommendations to drive engagement, employee relations and communication. Establishes and maintains effective communication programs to ensure the employee population is well informed of impactful changes, strategies, initiatives, etc., as well as two-way communication so that leadership has a consistent and accurate assessment on the pulse of the employee population.Pay RangeThe typical pay range for this role is:Minimum: 75400Maximum: 158300Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications Bachelor's degree in business administration, industrial relations, human resources or similar, required. 7+ years of relevant experience in employee relations, Operations, HR and/or labor relations in union and non-union environments, required. Experience creating, managing and executing a campaign strategy, while being agile where needed to make changes based on location and business factors, required. 5+ years of experience influencing, guiding, and training field leaders on effective communication and presentation of current employee climate, National Labor Relations Act training, and messaging to employees, required. Ability to conduct persuasive conversations with frontline employees, required. Travel - based on the needs of the business, but can be up to 50%.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Master's preferred Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution Effective interpersonal and influencing skills Prior experience with third party representation campaignsEducationBachelor's degree in business administration, industrial relations, human resources or similarBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15